About us AMAN
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
- Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
- Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
- Acting like owners – taking the charge, leading by example and an immense sense of pride in their work.
- Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
***Hotel AMAN Magelang is in need of workers as Executive Assistant Manager***
Executive Assistant Manager
Company NameAMAN Company Location Magelang, Central Java, Indonesia
THE POSITION
- We currently have an exciting opportunity for an experienced Executive Assistant Manager to join our Leadership Team at Amanjiwo.
Reporting to the General Manager, the successful candidate will assist the General Manager in the day-to-day running of the resort and in his absence assumes the role of Acting General Manager.
Our people
Invest in individuality
- Leading the team and ensure them to live within Aman ambition, purpose, pillar & values
- Ensure team member to be competent within core, leader (for leader), and technical competencies
- Analyze team education need, deliver training and develop future potential leader; create successors for each position
- Interview and selecting new team member in cooperation with Human Resources
- Do yearly appraisal for each team member and meet each of them personally during the performance appraisal
- Support main, body, soul activities and CSR
- Submit leave report, education & development both plan & report to Human Resources
- Coach & counselling team member
- Schedule team member to ensure smooth running of operation
- Support occupational health, security & safety
Nurture pathfinder spirit
- Assist General Manager with his day-to-day responsibilities, including dealing with customers, attending meetings, managing employees
- Overseeing all resort operations to deliver an excellent guest experience while evaluating guest satisfaction and setting department targets and objectives
- Ensure the smooth operations of all departments and maintain high levels of service according to the standards set for Amanjiwo
- Supervises the overall activities of Front Office, Housekeeping, Food & beverage, Security, Engineering, Human Resources, Accounting
- Monitors the employees of these operations to ensure guests receive prompt, cordial attention and personal recognition
- Be engaged with all departments daily providing leadership and assistance to optimize operational efficiency
- Ensures staff know repeat guests and other VIPs and provide special attention and recognition
- Coordinates exchange of pertinent information between departments and directs exchange of information with other departments
- Consults with Department Heads and General Manager on an ongoing basis to improve business conduct
- Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all employees with an emphasis on training and teamwork
- Prepare and submit statistical, performance, and forecast analyses and reports as required
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
- Assist in the building of an efficient team of employees by taking in active interest in their welfare, safety, training and development
- Maintain and ensure good communication channels with other Aman Indonesia properties
- Ensure proper follow-up to attain maximum quality and efficiency
- Monitors and controls resort operations in the areas of revenue expenditure, profitable and performance against budget
- Handles all guest and internal customer inquiries and complaints in a courteous and efficient manner following through to make sure problems are resolved satisfactorily
- Provides solutions to improve problem areas and assisting in implementing corrective measures
- In charge in the absence of the General Manager
Celebrate communities
- Handles post-stay survey including responses
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation
- Works with Human Resources on manpower planning, recruitment and disciplinary procedures
- Implement a daily and monthly checklist for all departments.
Act like owners
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications
- Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of responsibility
- Monitors and controls the inventories for operating equipment and supplies
- Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
Other duties to assist the General Manager and handling in absence of GM:
- Bi-weekly meetings with each HOD
- Monthly P&L meeting with all HOD
- Quarterly coaching meeting with each HOD
- The successful candidate will have at least five years of experience in a F&B management role, in a 5* Luxury Resort operation
- Ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds and at different levels is essential
- Proactive and service oriented style with professional presentations skills
- Proven leadership skills
- A confident, motivational leader, effective communicator with a high attention to detail
- Clear concise written and verbal communication skills in English. Other languages are an advantage.
Sumber: https://www.linkedin.com/jobs/view/1694253446/
Post a Comment